Global Surf Industries Return Policy
Global Surf Industries
Return Policy for Global Surf Industries (The Global Surf
Industries Corporation)
for www.surfindustries.com
In the event the product have purchased online is defective and requires any
form of warranty, you have to return the item(s) directly to the store location
of the retailer through which you placed your order for the item(s). Please
note that a change in mind does not constitute an acceptable reason for return
in our mind.
Return an item to the retail store location
You have 30 days from the receipt of the online shipment to return any item
for credit or exchange, provided the merchandise is unused, in original condition,
and is returned in the original shipping container.
If you use multiple retailers in your order, you must return the item(s)
to the retailer(s) through which you placed your order.
A copy of your original email invoice must be provided to the retailer(s)
with the returned merchandise.
The retailer(s) will complete an Internet Return Request Form, which must
be signed by both you and the retailer. The retailer(s) will give you a duplicate
copy for your records and you will be issued a credit to the credit card used
for purchase within 3 business days.
Exchanges are not available from the retailer's store location. You may return
your merchandise for credit and purchase another item from the retailer directly.
In some cases, some or all items in your order may not be able to be returned
to the retailer. If this is the case, this will be noted in your original
email receipt.
Please refer to the individual item customer service numbers on your original
email receipt should you have any questions about your return.
Returning or Exchanging an Item to FCS
In the rare event you are not fully satisfied with the merchandise you have purchased online, you may return the items directly to FCS. You have 30 days from the receipt of the online shipment to return any item for credit or exchange, provided the merchandise is unused, in original condition, and is returned in the original shipping container.
It is the sole responsibility of the consumer to insure that the merchandise be packaged for shipment in a manner as to protect it from possible shipping damages. In the event a product is returned damaged, no credit will be issued. A copy of your original email invoice must be included in the box with the returned merchandise. Please indicate on the invoice whether you would like credit or an exchange for a different item.
FCS strongly recommends that you use a traceable method such as UPS or FedEx for return shipment in order to ensure and track the return of your merchandise. FCS is not responsible if your shipment is lost in return transit.
Upon the receipt of return, you will be issued a credit to the credit card used for purchase or an exchange within 5 business days. Please refer to the individual item customer service numbers on your original email receipt.
Please ship returns to:
Surf Hardware International
Attention Returns
7615 Othello Ave. Suite B
San Diego, CA 92111
858-300-2640
